Unfortunately, we can’t make any changes once you’ve placed an order. 

Please follow our process to return your order within 14 days of the delivery date.

Please write to our Customer Service in the “Contact us” section of the FAQ with your full name and order number (if you have it).

Methods of payment accepted are: credit card (Visa, Mastercard, American Express, Dina and Maestro) and Paypal.

You will find your tracking number in the “Orders” section of your account.

We can not modify a delivery address once the order is passed. Once your order is shipped, please contact the transporter directly referencing your tracking number found in your account to change your address directly with them.

You have a period of 14 days from the delivery date to exercise your right of cancellation without the need to justify your reasons or to pay any penalties. When the 14-day period expires on a Saturday, Sunday or legal holiday, it will be extended to the following working day.

You must return the products to us in their original packaging, complete (with accessories, notice, labels…) and a copy of the order. No reimbursement will be provided for any BokiBellano products that are returned incomplete, ruined, damaged, deteriorated, soiled or that have been used.

Please write to our Customer Service, in the “Contact us” section of the FAQ specifying your name, order number and a description of the product and defect.