CUSTOMER CARE
You can pay for your order using the following payment cards: Visa, Visa Electron, MasterCard, Maestro, American Express. Your payment card must be approved for online (Internet) payments by the issuing bank.
When you select this payment method during the online ordering procedure, you will be transferred to the Banca Intesa webpage, which is protected and secure for this payment method. Your payment card details will not be disclosed to our system at any point.
The following data will be requested on this webpage:
Card number, Expiration date, and CVC2/CVV2 code, all of which you can find on your payment card.
When entering payment card data, the confidential information is transferred through the public network in an encrypted form using the SSL protocol and PKI system as state-of-the-art encryption technologies.
Data security during online shopping is guaranteed by the payment card processor Banca Intesa Belgrade, wherefore the entire payment process is conducted on the Bank’s webpage.
Our system has no access to payment card details at any time.
The data entry and verification are conducted exclusively by and between the cardholder/user and Banca Intesa, and the online seller has no access to the data exchanged.
Payments may be made with cards issued by local and foreign banks.
Paying in foreign currency is not enabled for Serbian citizens, but only in Serbian dinars (RSD).
Payments are to be made by the cardholder only.
In case of any inconveniences on the Buyers’ behalf, the Buyer is held responsible for all damage (financial and law-abiding).
In case of returns or refunds concerning the goods paid for by the Buyer with a payment card, in whole or in part and regardless of the reason for the return, BokiBellano International d.o.o. is held responsible to affect the refund exclusively through the VISA, EC/MC, and Maestro payment methods. This means that at the Seller’s request the relevant bank will conduct the refund to the bank account of the cardholder.
You can pay for your order using a PayPal account:
- Select the desired product (s)
- Access the shopping cart to continue the purchase process
- Enter the data
- For the payment method, select the PayPal option and confirm the payment
- The system will redirect you to the PayPal platform: enter the username and password and access the account
- After successfully making the payment, you will receive an order confirmation via mail.
Payment by PayPal is regulated by Article 32 of the Law on Foreign Exchange Operations (“Official Gazette of the Republic of Serbia”, No. 62/2006, 31/2011, 119/2012 and 139/2014) in paragraphs 2 and 3, prescribes the following:
“Residents may perform payment transactions abroad and through an electronic money issuer – for payment and collection based on the electronic purchase of goods and services. Foreign payment operations of residents – as physical entities, can perform payment through an institution and a public postal operator that provides payment services per the law regulating payment services.
Resident’s funds held by foreign e-money institutions for payment or collection based on the electronic purchase of goods and services shall not be considered as a deposit within the meaning of Article 27, paragraph 2 of this Law. “
PayPal payments can be made exclusively by non-residents of the Republic of Serbia. Residents of the Republic of Serbia are not allowed to pay by PayPal by law. In the event of non-respect of the rules, the buyer shall bear criminal and material liability.
By confirming the order, by clicking the PLACE ORDER button, you agree to the Terms of Payment.
| STANDARD | XS | S | M | L | XL | XXL | 3XL | 4XL | 5XL |
|---|---|---|---|---|---|---|---|---|---|
| GERMANY | 32 | 38 | 40 | 42 | 44 | 46 | 48 | 50 | 52 |
| ITALY | 44 | 46 | 48 | 50 | 52 | 54 | 56 | 58 | 60 |
| FRANCE | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 | 52 |
| RUSSIA | 44 | 46 | 48 | 50 | 52 | 54 | 56 | 58 | 60 |
| UK | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| U.S.A. | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| JAPAN | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 |
| CHINA | 165/84A | 170/88A | 175/92A | 180/96A | 185/100A | 190/104A | 195/108A | 200/112A | 205/116A |
In case you are unsure regarding your size, we suggest getting a bigger size rather than a smaller one. The fitting of our prêt-a-porter tends to be slightly tight, which means that in general sizes are a little smaller than your usual size. Please be aware that in case you are uncertain, you can always contact us and we will help you to choose the perfect size for you.
Please be aware that our sneakers are normally slightly bigger than usual sizing. For this reason, in case you are uncertain we suggest getting one size smaller than your usual one.
If you need more help, our customer service team can answer all your questions regarding the items´ fit– please send an email to vip@philipp-plein.com to contact us.
Don´t forget that in case you get a wrong size, you can very easily return your items within 14 days. Please notice that you can always exchange items for another size/color, but not for a different model.
You can pay for your order using the following payment cards: Visa, Visa Electron, MasterCard, Maestro, American Express. Your payment card must be approved for online (Internet) payments by the issuing bank.
When you select this payment method during the online ordering procedure, you will be transferred to the Banca Intesa webpage, which is protected and secure for this payment method. Your payment card details will not be disclosed to our system at any point.
The following data will be requested on this webpage:
Card number, Expiration date, and CVC2/CVV2 code, all of which you can find on your payment card.
When entering payment card data, the confidential information is transferred through the public network in an encrypted form using the SSL protocol and PKI system as state-of-the-art encryption technologies.
Data security during online shopping is guaranteed by the payment card processor Banca Intesa Belgrade, wherefore the entire payment process is conducted on the Bank’s webpage.
Our system has no access to payment card details at any time.
The data entry and verification are conducted exclusively by and between the cardholder/user and Banca Intesa, and the online seller has no access to the data exchanged.
Payments may be made with cards issued by local and foreign banks.
Paying in foreign currency is not enabled for Serbian citizens, but only in Serbian dinars (RSD).
Payments are to be made by the cardholder only.
In case of any inconveniences on the Buyers’ behalf, the Buyer is held responsible for all damage (financial and law-abiding).
In case of returns or refunds concerning the goods paid for by the Buyer with a payment card, in whole or in part and regardless of the reason for the return, BokiBellano International d.o.o. is held responsible to affect the refund exclusively through the VISA, EC/MC, and Maestro payment methods. This means that at the Seller’s request the relevant bank will conduct the refund to the bank account of the cardholder.
You can pay for your order using a PayPal account:
- Select the desired product (s)
- Access the shopping cart to continue the purchase process
- Enter the data
- For the payment method, select the PayPal option and confirm the payment
- The system will redirect you to the PayPal platform: enter the username and password and access the account
- After successfully making the payment, you will receive an order confirmation via mail.
Payment by PayPal is regulated by Article 32 of the Law on Foreign Exchange Operations (“Official Gazette of the Republic of Serbia”, No. 62/2006, 31/2011, 119/2012 and 139/2014) in paragraphs 2 and 3, prescribes the following:
“Residents may perform payment transactions abroad and through an electronic money issuer – for payment and collection based on the electronic purchase of goods and services. Foreign payment operations of residents – as physical entities, can perform payment through an institution and a public postal operator that provides payment services per the law regulating payment services.
Resident’s funds held by foreign e-money institutions for payment or collection based on the electronic purchase of goods and services shall not be considered as a deposit within the meaning of Article 27, paragraph 2 of this Law. “
PayPal payments can be made exclusively by non-residents of the Republic of Serbia. Residents of the Republic of Serbia are not allowed to pay by PayPal by law. In the event of non-respect of the rules, the buyer shall bear criminal and material liability.
By confirming the order, by clicking the PLACE ORDER button, you agree to the Terms of Payment.
| STANDARD | XS | S | M | L | XL | XXL | 3XL | 4XL | 5XL |
|---|---|---|---|---|---|---|---|---|---|
| GERMANY | 32 | 38 | 40 | 42 | 44 | 46 | 48 | 50 | 52 |
| ITALY | 44 | 46 | 48 | 50 | 52 | 54 | 56 | 58 | 60 |
| FRANCE | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 | 52 |
| RUSSIA | 44 | 46 | 48 | 50 | 52 | 54 | 56 | 58 | 60 |
| UK | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| U.S.A. | 34 | 36 | 38 | 40 | 42 | 44 | 46 | 48 | 50 |
| JAPAN | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 |
| CHINA | 165/84A | 170/88A | 175/92A | 180/96A | 185/100A | 190/104A | 195/108A | 200/112A | 205/116A |
In case you are unsure regarding your size, we suggest getting a bigger size rather than a smaller one. The fitting of our prêt-a-porter tends to be slightly tight, which means that in general sizes are a little smaller than your usual size. Please be aware that in case you are uncertain, you can always contact us and we will help you to choose the perfect size for you.
Please be aware that our sneakers are normally slightly bigger than usual sizing. For this reason, in case you are uncertain we suggest getting one size smaller than your usual one.
If you need more help, our customer service team can answer all your questions regarding the items´ fit– please send an email to vip@philipp-plein.com to contact us.
Don´t forget that in case you get a wrong size, you can very easily return your items within 14 days. Please notice that you can always exchange items for another size/color, but not for a different model.
