INTRODUCTION

Nowadays business activities have a mandatory connection with personal data processing.  

BokiBellano International d.o.o. is obliged to protect the privacy of buyers and users of the website and guarantees that the data left here by the buyer or website user will be used, stored, and processed in compliance with the intention for which they were collected and within the limits of the valid regulations.

BokiBellano International d.o.o. will take reasonable technical and organizational measures of precaution to prevent the loss, abuse, or alteration of the personal data of buyers. 

The data you have entrusted us with will not be delivered to an unauthorized third person and they will be treated in compliance with valid General Data Protection Regulation (GDPR). 

Authorized employees of BokiBellano International d.o.o. are exclusively the persons authorized to have insight into the collected data, and the persons in charge of processing with whom the relation is regulated according to the General Data Protection Regulation. All employees at BokiBellano International d.o.o. are aware of the importance of keeping the data confidential and have the liability for observance of this Privacy Policy.

Since you use our web application, we understand that you have previously read and agreed to the general conditions of use and sale and agreed to the privacy policy.

This Privacy Policy shall inform you on the type of personal data that are processed, on a legal basis and purpose of the processing of personal data, rights of the personal data holder, on the persons in charge of handling and processing of personal data, the period during which Your data are kept and amendments to this Privacy Policy.

In the continuation we shall inform You of the manner we process Your personal data.

DATA ON THE ENTITY HANDLING THE DATA

Responsibility for personal data processing in the capacity of the entity in charge of handling the data is borne by:

Name: BokiBellano International doo

Seat: Gradimira Mihajlovica BB St., 17510 Vladicin Han

ID number: 21485586

Tax ID number: 111457803

Email: office@bokibellano.com

Telephone: +381 638088500

LEGAL BASIS AND PURPOSE OF PROCESSING

According to the General Data Protection Regulation (GDPR), PERSONAL DATA are all data referring to a natural person whose identity is designated or may be designated; a natural person whose identity may be designated is the person who may be identified directly or indirectly, especially using identifiers, such as name, ID number, data on location, network identifier or via one or several factors belonging to the physical, physiological, genetic, mental, economic, cultural or social identity of this natural person.

The legal basis for the processing of Your personal data may be:

• Consent is given by visitors of the BokiBellano website, which allows the collection for clearly stated purposes. The consent may be withdrawn at any point by sending an e-mail of the corresponding content to office@bokibellano.com or by sending a letter to the stated address.
• Conclusion and execution of an agreement
• The legitimate interest of BokiBellano International d.o.o. – for marketing and analytical purposes. Our legitimate interest is based on Your wishes so that we could better adjust our offer and eventually offer products and services which suit Your needs and wishes better.
• Legal obligation.

The legal basis is designated in compliance with provisions of the General Data Protection Regulation (GDPR).

REGISTRATION AND ACCOUNT SET-UP

You may use our online store as a “Registered user”.

By registering on this site, you automatically accept its terms. The form you fill in when registering, it’s necessary to fill out only once, because every next time it’s enough to just log into your account.

For the registration and set up of a user profile we need the following personal data: name and surname, e-mail address, address and place of residence, postcode, sex, and password.

BokiBellano International d.o.o. shall process the stated data on registered user for the following purposes:

• In order to respond to your inquiry or request and provide the best possible service,
• In order to process Your order, for instance, in order to inform You on the status of Your order and time of delivery; in order to respond to potential requests with regards to the order, e.g. to potential questions on the product composition, etc;
• For the purpose of the execution of our obligations from the contractual relationship with You via our online store;
• In order to enable You to submit claims and refunds in the online store;
• In order to enable You to replace the goods;
• In order to provide You with various payment methods;
• In order to enable You to get the refund;
• In order to enable You to have the experience of the most effective manner of presentation of the content at the website;
• In order to filter the content which is adjusted to Your interests, i.e. in order to offer our products which were confirmed to be preferred by similar users, i.e. users of the same sex, same age like You, all that in order to facilitate the search of our offer for You.
• In order to solve any wishlist you may create;
• In order to enable you to take part in competitions and similar promotions;
• In order to prevent and/or discover misuse or fraud.

Your data may be processed also for marketing purposes based on Your special consent and it is done:

• In order to inform You of special benefits which are frequently with limited duration,
• In order to inform You of seasonal discounts and current promotions,
• In order to inform You of special promotions valid only for our members,
• In order to inform You on new collections;
• In order to send You useful information related to BokiBellano online store
• In order to contact You with regards to advertising and market research (sending of questionnaires, inquiries, etc.).
• For marketing analyses which would help the improvement of the sales offer.

Your BokiBellano account is available only after signing up to the BokiBellano web location with exact sign-in data, i.e. email address of the registration and password -therefore we ask you to keep these data and use security (complex) passwords. We recommend that in choosing the combination of signs for a password you certainly combine capital and small letters, numbers and create a password consisting of at least 6 signs. We also recommend changing the password at least once per year. BokiBellano does not have access to the password, so the user is exclusively responsible for the protection of the password.

Every user is responsible for the correctness and accuracy of all information entered into the BokiBellano website.

The user guarantees exclusive personal management of the account or via an authorized person.

BokiBellano International d.o.o. keeps the data until the recall or signing out of the account in compliance with the legal regulation of the Republic of Serbia. The user may at any point sign out in writing by an email sent to office@bokibellano.com (the mail must be sent from the electronic address where the user signed up as a registered member).

These data (except the password) and history of orders at Your account are available to employees at Boki Bellano International d.o.o. and other persons if needed when it is necessary to fulfill the purposes of the processing. If you are interested in who may have access to Your personal data, please read the section “Personal data processors”.

DELIVERY OF PRODUCTS ORDERED AT ONLINE STORE

Personal data of contact person for delivery, i.e. name and surname, address of the delivery and phone number which we obtained from You by the confirmation of the order, are shared with our logistic partner in order to prepare products from Your order and deliver them to the address according to your request. Business partners are authorized to use these data and contact You exclusively for the purpose of the delivery of individual parcels.

SENDING INQUIRIES OR REQUESTS

The user of our website may ask us specific questions via contact forms which are available at our website on various locations or alternatively via email addresses. The data submitted by the user (IP address and/or mail address) in asking desired questions will be used for solving the user’s questions.

Questions or requests may be asked via email at office@bokibellano.com.

By sending an email address stated on this website the user agrees to general conditions of the use of our online store.

Furthermore, if you do not provide us with essential data in sending an inquiry or requests which are necessary for BokiBellano International d.o.o. to respond to your inquiry or request, BokiBellano International d.o.o. might not be able to act in the manner you asked, that is, to answer to your inquiry or request.

PAYMENT AT ONLINE STORE

The data from Your credit and debit cards, which you enter in order to make the payment at our online store are not accepted and processed at our systems. The processing occurs at the systems and technical and under the legal responsibility of our partners for online payments (Banca Intesa and Paypal), and we just get the information on the transaction status.

BokiBellano International d.o.o. never get in touch with comprehensive data on Your payment card.

The form for the entrance of payment data is secured by an SSL transport code of the greatest reliability.

Security of the data in a purchase is guaranteed by our partners for online payment by having the complete payment process taking place at the pages of Banca Intesa and PayPal. Not for a moment, the data on payment cards are available to our system.

The refund is done exclusively via panels of Banca Intesa and PayPal.

NEWSLETTER AND THE USE OF DATA FOR MARKETING

You may sign up for our newsletter via which we inform You until you sign out about: news in the offer of our online store and retail stores, current marketing activities, discounts for trust -loyalty program, competitions, special events organized by BokiBellano International d.o.o., as well as other current events related to BokiBellano International d.o.o. 

In order to sign up for our newsletter, it is enough just to provide the email address where you want to receive the newsletter. You may sign out of the newsletter at any point per the instructions you will receive by email after the sign-up, as well as in every newsletter.

By signing up for the newsletter you declare that you agree to the estimation of your activities at our website so that we could adjust the website to your requests and interests so that you can obtain a personalized compilation of news, offers, and other information. Your data are stored and used for market research and promotional purposes. If needed, we will contact you exclusively via email. Your data will be used for the analysis and improvement of the efficiency of our websites.

If during the sign-up to the newsletter you choose the option to receive messages which are more adjusted to Your interests and for this purpose you provide us with the information on Your sex and age, BokiBellano will process the obtained data in order to filter the content which is adjusted to Your interests, i.e. to provide you with the offer of products for which it was determined that they are preferred by similar users, i.e. users of the same sex and age like you, all that in order to facilitate your search of our offer. BokiBellano International d.o.o. will process 

Your data for these offers only with your prior consent.

DATA COLLECTED THROUGH YOUR INTERACTION WITH BOKIBELLANO INTERNATIONAL DOO

Various technologies may be used on our webpage in order to improve it, make it simpler, more user-friendly, more efficient and safer. Such technologies may lead to the automatic collection of personal data by us or third parties on our behalf. Examples of such technologies involve cookies, flash cookies, and web analysis.

All data we collect via “online” sale, including the data on products which are requested and bought by our customers, pages they visit will be carefully analyzed and processed and they will be used for the improvement of our offer and appearance of our page, all with the aim of enabling simpler, safer, faster and more comfortable purchase.

CLICK-STREAM DATA

When you visit our web page, the data is sent from Your browser to our server. These data enable us to optimize our services and improve Your experience at our web pages and applications. The data are automatically collected and stored by us or a third party to our benefit.

We may collect information on Your computer for the purpose of system administration as well as for reporting collective information for the purposes of internal marketing analyses. These are the data on actions and samples of browsing of our users and they may include the following:

• The IP address of the visitor
• Date and time of the visit
• URL recommendations (web location from which the visitor was sent)
• Visited pages and “journey” of the user at our webpage
• Information on the used browser (type, version, operating system, etc.).

COOKIES

A cookie is a text file sent by the webserver to your hard disk. Cookies cannot be used to initiate the program or delivery of malicious software to Your computer.

We use cookies so that this web page would operate regularly and that we would be in the condition to improve pages with the aim of the improvement of Your user experience, personalization of the content and ads, provision of specific technical characteristics to you and thus providing you with positive user experience.

Read our Cookie Policy in order to learn more about our cookie use.

RIGHTS OF THE PERSONAL DATA HOLDER

If you provide us with the personal data on our webpage, it is done on a completely voluntary basis. If you decide not to provide the requested information, different benefits for customers might not be available to you. In certain cases, only those who provided requested personal data may be able to order products, use certain services and in another manner use the activities and offers available on our webpage.

We provide many options, depending on exact circumstances in order to help you retain control of your data and in order to ensure the exercise of Your rights.

You may exercise Your rights by sending the inquiry or request to office@bokibellano.com or the address Gradimira Mihajlovica BB St., Vladicin Han. We will process your inquiries or requests without any delay and in compliance with legal obligations, we will inform you of the taken measures.

As a personal data holder you are entitled to the following rights:

1. RIGHT TO INFORMATION. All information with regards to the processing of Your personal data may be requested to the address stated above or via mail. With the aim of Your protection as a personal data holder, it is necessary that you are identified as the sender of the inquiry or request in an adequate manner.

2. RIGHT TO ACCESS. You are entitled to receive the confirmation that Your personal data are processed or not. On the basis of this right, you may receive information on whether Your data are processed, the purpose of the processing as well as the legal basis for processing, information on processors of personal data, how long the data will be kept, etc.

3. RIGHT TO CORRECTION AND ADDITION. You are entitled to ask for the correction of incorrect personal data and the right to add personal data which would complete any incomplete personal data.

4. RIGHT TO DELETION. In certain cases, you are entitled to ask for the deletion of Your personal data (e.g. if the data are no longer necessary for the accomplishment of the purpose for which they have been processed, you withdrew the consent based on which the processing was done). If for any reason we cannot please Your request, we will inform You about that.

5. RIGHT TO PROCESSING LIMITATION. In special circumstances, you are entitled to limit the processing of Your personal data.

6. RIGHT TO DATA TRANSFER. You are entitled to the reception of your personal data (referring only to You) in a structured, usual, and mechanically legible form and You are entitled to transfer them to another party. This right may be exercised only if the processing is based on consent or an agreement even when it is done automatically.

7. RIGHT TO COMPLAINT. You are entitled to complain about certain types of processing and data collection when processing is based on legitimate interests of BokiBellano, e.g. for marketing purposes.

8. RIGHT TO CONSENT WITHDRAWAL. At any moment, you are entitled to withdraw Your consent to personal data processing. The consent withdrawal will not affect the legality of the processing for the period prior to the consent withdrawal.

9. RIGHT TO A COMPLAINT TO A SUPERVISORY BODY. If you believe that the processing of your personal data breaches the General Data Protection Regulation (GDPR), you are entitled to complain to the supervisory body.

For the territory of the Republic of Serbia, the supervisory body is the Commission for Personal Data Protection with the seat at 15, Kralja Aleksandra Blvd, 11000 Belgrade.

HOW YOU CAN EXERCISE YOUR RIGHTS, CONTACT FOR THE PURPOSES OF REMARK PRESENTATION, COMPLAINT SOLVING

In order to send Your complaint or remark or if you want to solve some misunderstanding, unclarity, or doubt with regards to Your personal data processed by BokiBellano International d.o.o. please do that using the following contacts:

BokiBellano International doo

Gradimira Mihajlovica BB, Vladicin Han

Republic of Serbia

e-mail: office@bokibellano.com

In order to protect you as the personal data owner, it will be needed in the corresponding manner that you identify yourself as the applicant, which will be a sufficient guarantee for BokiBellano International d.o.o. to provide personal data to their owner.

THIRD PARTIES WHO HAVE INSIGHTS IN YOUR DATA

BokiBellano International d.o.o. uses processors for the collection and processing of Your personal data. All data processors engaged by BokiBellano International d.o.o. process only Your personal data in accordance with BokiBellano International d.o.o. instructions and are legally bound to adhere to strict safety procedures in handling personal data.

Within legally allowed frameworks and depending on the purpose of processing, Your data may be shared with the following categories of data processors:

– Delivery services, freight-forwarders, post services

– IT partners within software support and maintenance

– Software service providers in “cloud”;

– Payment and bank service providers

– BokiBellano International d.o.o. Employees

– Advertising agency, marketing, and PR agencies

– Bodies for fraud revelation and prevention

Data transfer via the internet is naturally unsafe so BokiBellano International d.o.o. cannot guarantee the safety of the data sent via the Internet.

PERIOD IN WHICH YOUR PERSONAL DATA ARE KEPT

The data you submit is kept for as long as it is needed to fulfill a certain purpose for which you submitted the data or to comply with legal provisions.

All collected data with regards to the registered user account is kept until the moment of its deactivation. After you deactivate your registration (sign out your profile at a webpage, sign out of the newsletter, etc.), BokiBellano International d.o.o. will in the following six months after deregistration keeps Your personal data in order to solve at this time potential claims from the previous period.

All collected data with regards to the purchase of goods at online stores are processed until the purpose of processing is accomplished, i.e. until the moment of successfully performed purchase, including the time of the submission of potential remarks, claims, return, or requests referring to the purchase of the product.

Collected data with regards to the submission of inquiries or requests are kept for the period needed to please Your request or inquiry.

If you gave us your explicit consent for the use of personal data for promotional purposes, we will use your data for such purposes as long as you withdraw your consent. You may withdraw your consent which you gave at any moment so that the withdrawal is effective in the future.

If it is required by applicable regulations, BokiBellano International d.o.o. may keep your data for an even longer period, according to the prescribed deadline for data-keeping.

Upon the expiration of the period of keeping, personal data are deleted permanently or made anonymous so that they can no longer be connected with certain individuals.

MINORS

Minors below 16 years of age must not use the BokiBellano web page. BokiBellano International d.o.o. does not collect or retain information from any person below the age of 16 so therefore none part of these Internet pages is designed in the manner to attract anyone younger than 16. If parents, a cousin, or legal representative of such a person reveals that their child sent personal data without their consent, you may contact us via our address or e-mail at office@bokibellano.com.

AMENDMENTS TO THE PRIVACY POLICY

The statement hereby on the data protection may be altered occasionally in order to be harmonized with the actual state and legal regulations.

All amendments we may make in the privacy policy in the future will be published on this page.

PRICES IN BOKIBELLANO ONLINE STORE

All prices are published in EUR with VAT  and there are no hidden costs. The seller reserves the right to change the prices without prior notice unless otherwise stated (in the case of special discounts). Prices current at the time of order creation has effect and validity for the next period.

PRODUCT DISPLAY

Over products are sold in limited quantities and availability. We have done our best to display our items as accurately as possible on the Over website. Please be aware, variations in style, color, size, shape, and look may occur.

FINAL REGULATIONS

Seller reserves the right to change these terms without first informing its customers. Every customer, when ordering a product, can check current conditions.

ALL CONTRACTS CONCLUDED THROUGH THIS SITE ARE GOVERNED BY THE LAWS OF THE REPUBLIC OF SERBIA.